Find quick answers to the most common questions about our products, orders, shipping, and customer support.
We’re here to help make your experience easy and confident.
Frequently Asked Questions (FAQs)
How do I choose the correct size?
We provide a detailed size guide on each product page to help you select the perfect fit.
What payment methods do you accept?
We accept credit and debit cards, bank transfers, and secure online payment methods.
Do you ship nationwide?
Yes, we offer nationwide shipping with different courier options.
How long does shipping take?
Delivery times vary depending on your location, but usually take between 2 to 5 business days.
Can I exchange or return a product?
Yes, we accept exchanges and returns within a specified period, as long as the shoes are unused and in their original packaging.
What materials are the shoes made of?
Our shoes are made with high-quality materials selected for comfort, durability, and style.
What should I do if my order arrives damaged or defective?
Please contact us immediately and we will assist you with a replacement or refund.
Do you offer wholesale or bulk purchasing?
Yes, we offer special pricing for wholesale or bulk orders. Contact us for more details.
How can I contact you if I have more questions?
You can reach us via WhatsApp, email, or through our contact form.
Can I purchase wholesale or for business purposes?
Yes, we offer special pricing for wholesale purchases. Contact us to receive more information and quotes.
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We create high-quality handcrafted footwear, blending tradition, timeless design, and a deep respect for every detail of the process.
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